FAQS
01
// WHERE CAN I PARK MY CAR?
Parking is available front of the base for free!
02
// WHAT SHOULD I BRING WITH ME?
All you need is a swimming suite and a towel, and any medication you would normally carry on you (e.g. Ventalin, Antihistamines, Insulin).
03
// CAN I BRING A CAMERA WITH ME?
We kindly ask you not to bring a camera or a mobile phone with you on the river, but you can take it with you and live it in our van. GoPro and other action cameras are allowed also on the river.
04
// HOW MANY PEOPLE FIT IN ONE RAFT?
On our Family Rafting tours we fit a maximum of 7 passengers plus one guide, on the Whitewater Action tours a maximum of 6 passengers plus one guide in one boats.
05
// IS THERE A WEIGHT LIMIT FOR CERTIAN ACTIVITIES?
The maximum weight is 120 kg / 255 lbs for all activities. However, it is up to the trip leader to decide who is physically appropriate to participate.
06
// WHAT IF THERE IS BAD WEATHER?
Most of the time rain and wind don’t change our schedule, although after a lot of rain the river can rise to such a level where we can’t operate safely anymore. This only happens 2-3 times a season, and we try to inform our participants in advance. After all rafting is a water sport, so we get wet anyway and the more it rains, the higher the water level gets which makes the splashes even bigger:)
07
// WHAT IS THE CANCELLATION POLICY?
We require 48 hours notice for cancellations. Cancellations within 48 hours of departure are not accepted and the participants have to pay the whole price whether they are present on the trip or not.
Please visit our terms and conditions page for a complete description of our cancellation policy.
08
// ARE THERE GROUP DISCOUNTS?
Group discounts are available for groups of 10 participants or more.
09
// WILL SHOWERS AND CHANGING ROOMS BE AVAILABLE ON MY TRIP?
We have showers and changing rooms available at our Base.
10
// WHERE IS THE MEETING POINT?
For all activities, the meeting point is at our Rafting Base. Sportzentrum Purtum, Zuoz 7425, Engadin, Switzerland.
11
// IS IT POSSIBLE TO PAY IN CASH/ CREDIT CARD?
Yes, personally in our Base we accept cash and most credit cards as well.
12
// CAN I PARTICIPATE EVEN THOUGH I HAVE A MEDICAL CONDITION?
Some medical conditions may prohibit you from participation but most will not. If you do have a medical condition, it is very important that you inform our staff prior to participation. If you require medication for your condition (e.g. Ventalin, Antihistamines, Insulin), you will need to bring that with you in case it is needed.
13
// ARE YOUR GUIDES CERTIFIED?
All of our guides are certified by the Swiss Outdoor Association, International Rafting Federation and Swiftwater Safety Institute and have a First Aid and CPR training.
